Eberts, Ray School of Industrial Engineering, Purdue University, West Lafayette, Indiana.
- Usability criteria
- Laboratory methods for improving usability
- Related Primary Literature
- Additional Reading
A concept in product design, sometimes referred to as ease of use or user-friendliness, that is related directly to the quality of the product and indirectly to the productivity of the work force. Customer surveys show that product quality is broken down into six components (in descending order of importance): reliability, durability, ease of maintenance, usability, trusted or brand name, and price. Ease of maintenance and usability both relate to product usability. Reliability also has a component of usability to it. If a product is too difficult to use and thus appears not to work properly, the customer may think that it has malfunctioned. Consequently, the customer may return the product to the store not because it is unreliable but because it does not work the way the customer thinks it should.
The content above is only an excerpt.
for your institution. Subscribe
To learn more about subscribing to AccessScience, or to request a no-risk trial of this award-winning scientific reference for your institution, fill in your information and a member of our Sales Team will contact you as soon as possible.
to your librarian. Recommend
Let your librarian know about the award-winning gateway to the most trustworthy and accurate scientific information.
AccessScience provides the most accurate and trustworthy scientific information available.
Recognized as an award-winning gateway to scientific knowledge, AccessScience is an amazing online resource that contains high-quality reference material written specifically for students. Contributors include more than 10,000 highly qualified scientists and 45 Nobel Prize winners.
MORE THAN 8700 articles covering all major scientific disciplines and encompassing the McGraw-Hill Encyclopedia of Science & Technology and McGraw-Hill Yearbook of Science & Technology
115,000-PLUS definitions from the McGraw-Hill Dictionary of Scientific and Technical Terms
3000 biographies of notable scientific figures
MORE THAN 19,000 downloadable images and animations illustrating key topics
ENGAGING VIDEOS highlighting the life and work of award-winning scientists
SUGGESTIONS FOR FURTHER STUDY and additional readings to guide students to deeper understanding and research
LINKS TO CITABLE LITERATURE help students expand their knowledge using primary sources of information